NPS Studies

NPS studies are a part of brand tracking activity that determines the probability of customers recommending a particular brand to others. NPS studies involve calculating the NPS score and track changes over time. Clients can utilize the insights from NPS studies to guide strategic decisions and make improvements in products, services for enhanced customer experiences. At HandsGrow Consulting, we conduct NPS (Net Promoter Score) studies for our clients by following a structured process that involves survey design, data collection, analysis, and reporting. First, we understand the clients' objectives and other specific information they want to gather through the NPS study. Then, we define the target audience and create a well-designed NPS survey questionnaire. We collect responses from a sufficient number of respondents via appropriate data collection method to ensure statistically significant results.